At EGO Sales Store, we’re committed to making your style rebellion as effortless as possible – from the moment you click “order” to when you’re strutting your stuff. Here’s everything you need to know about getting your statement pieces and what to do if you need to make changes.

YOUR ORDER JOURNEY

Processing Time

We move fast for fashion rebels like you. All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Options

Choose the shipping speed that matches your rebel spirit:

Standard Shipping (£12.95)
– Carriers: DHL or FedEx
– Delivery time: 10-15 business days after dispatch

Free Shipping (Orders over £50)
– Carrier: EMS
– Delivery time: 15-25 business days after dispatch

Note: Delivery times are estimates and may vary depending on your location and customs processing. Some remote areas may experience longer delivery times.

OUR REBEL RETURNS POLICY

We want you to love every piece as much as we do. If something isn’t quite right, here’s how to fix it:

Return Window

You may return or exchange most items within 15 days of delivery.

Return Conditions

All returned items must:

  • Be unworn, unwashed, and in original condition
  • Have all tags still attached
  • Be in the original packaging

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Swimwear
  • Lingerie
  • Bodysuits (unless faulty)

All sale items are final sale – as exclusive as our limited edition pieces.

HOW TO INITIATE YOUR RETURN

Follow these steps to start your style correction:

  1. Email us at [email protected] within 15 days of delivery with your return request
  2. Include your order number and details about which items you’re returning
  3. Wait for approval – we’ll respond within 2 business days with return instructions
  4. Package your items securely in the original packaging
  5. Ship your return using the method we recommend (you’re responsible for return shipping costs)

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear EGO Sales Store Team,

I would like to request a [return/exchange] for the following item(s) from my order #[Your Order Number]:

– Item Name: [e.g., Asymmetric Long Sleeve Dress]
– Size: [e.g., M]
– Color: [e.g., Black]
– Reason: [e.g., Size exchange needed/Fit not as expected] [For exchanges only:] I would like to exchange for:
– Item Name:
– Size:
– Color:

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Number]

REFUND PROCESS

Once we receive and inspect your return:

  • Refund method: Funds will be returned to your original payment method (Visa, MasterCard, JCB) or PayPal account
  • Processing time: 5-7 business days after we receive your return
  • Bank processing: Additional 2-5 business days may be needed for the refund to appear in your account

Note: Original shipping fees are non-refundable. For exchanges, we’ll cover standard shipping costs for your new item.

EXCHANGES

Want a different size of that curve-hugging skirt or another color of our rebel-approved trousers? Exchanges are processed as follows:

  • We’ll ship your new item once we receive your return
  • If the exchange item costs more, you’ll pay the difference
  • If it costs less, we’ll refund the difference

FAULTY ITEMS

Found a flaw in your fashion statement? Contact us immediately at [email protected] with photos of the issue. We’ll arrange a free return and either repair, replace, or refund the item – because even rebels deserve perfection.

INTERNATIONAL RETURNS

Customers outside the UK may be subject to customs fees for returned items – these are your responsibility. For our Asian customers (where available), please check local regulations.

Questions? Our fashion-tech concierge team is ready to assist at [email protected] or via our contact form.

Because at EGO Sales Store, your satisfaction is as important as your style rebellion.

EGO Sales Store
16 Cole Hill, Worcester, GB WR5B 5QR
[email protected]